Shop by Type
At Hybrid Systems, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we invite you to review our returns and refunds policy outlined below.
a). You can cancel the order before it is shipped. However the payment gateway and any other processing fees will be deducted from the refund amount.
b). Cancellation Post Dispatched: If order is cancelled post dispatch shipping charges (both ways)+ Gateway charges (if any) will be deducted before refund.
Asset Condition Days Since Purchase
≤ 14 Days > 14 Days
Defective(As per quality criteria, see Section 3.1 Quality Criteria) 14 Day Return Policy Applies Hybrid Systems Warranty Applies
Not Defective (Customer decides to return) Buyback Program Applies
You are entitled to return or replace your order within 14 days of receiving it, provided that the product meets the following conditions:
a). The product is damaged (not meeting the QC norms see section 3.1), defective, or significantly different from its description on the product detail page*
b). The product has missing parts or accessories, or any included items
Hybrid Systems reserves the right to change the method by which we provide service, and the eligibility of your product for return or replacement may vary based on your location. Service options, replacement availability, and response times may differ depending on your state or city.
a). Covered in Warranty
- 1 year* (based on warranty purchased at the time of order) warranty is provided for Manufacturing Defects on laptops & desktops.
- 6 months warranty on battery and adaptor
- 6 months warranty on Macbook
b). Not Covered in Warranty
- Physical damage
- Accidental & liquid damage
- NOTE : If purchase extended warranty it will be applicable on manufacturing defects only
Warranty Process (timelines)
1. It will take up-to 30 days to resolve the issue as multiple legs are involved - Technician visit/ pickup/delivery and repair at our warehouse. If not resolved within the timelines, Hybrid Systems may choose to replace/refund at a nominal depreciation value of 1% per month. This depreciation will be calculated based on the number of days the asset was used.
Details Warranty Policy -Click here
You can return the product anytime during the warranty period with a depreciation value of Min 10% or 3% per Month minus Cost of customer induced defects/damage (if any) - (section 3.2)
To ensure a smooth return process, please adhere to the following conditions:
a. The product must be returned in its original condition, with all original packaging, tags, and accessories intact.
b. The product must not have been damaged while in your possession, and it must be the same item that was shipped to you.
c. Any device that stores personal information must have all such information removed prior to returning. Hybrid Systems shall not be liable for any misuse or unauthorized use of such information.
d. Products that were purchased by mistake or for buyer’s remorse (e.g., incorrect model or color) may be eligible for return with a deduction*
e. Ensure the product is properly packaged to prevent damage during transit. Hybrid Systems is not responsible for any damage that occurs during shipping due to improper packaging.
2.5 Return Process
To initiate a return, please contact our customer support team via Contact Us page. If your return is approved, you will receive detailed instructions on how/where to send your package.
a. Do not return items without first requesting a return. Items sent back without authorization will not be accepted.
b. For certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.
c. Post validation if below quality checks fail (section 3.1), return will be accepted without any charges. However, if it passes all quality checks, applicable deductions will be applied
d. In case of replacement approved, the replacement product will be shipped out in 24-48 hrs post the initial system is received at our warehouse.
2.6 Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
a. Products that are not in their original condition.
b. Products damaged due to improper use or handling by the customer except for replaceable items (eg - keyboard/back panel damage)
c. Items that were customized or personalized at the time of purchase or post purchase
3. Refund Process
RTO - Product Not Delivered and Returned to us (Return to Origin)
a. Once the product reaches our warehouse within 24-48 hrs we will initiate a refund. The amount will be credited back to source in 14 business days deducting the courier charges except for Non-Customer dependent scenarios
Ex - Non Serviceable locations, Mis-routed
b. For COD orders, if the customer does not pick up the call at the time of delivery and the product is returned to us for this reason, the partial amount paid at the time of placing the order will not be refunded.
Delivered to Customer - Product Returned due to defect/Non Defect
a. Once the returned product reaches our warehouse, it will be inspected (time taken will be 24-48hrs), post the inspection refund will be initiated which will be credited to your account in 14 business days.
b. Refund will be processed back to source (from where the payment was received/original payment method), if it's a COD amount it will be credited to the bank details provided.
c. You may incur additional fees on the refund processed, based on below conditions/TnC’s
Product Defective – No additional charges will be charged except for the months used as per Return policy
Non Defective (as per quality Check) /Does not like – A restocking fee of Min 10% or 3% per month whichever is greater will be deducted. If there is any induced damage below are the charges which will be deducted additionally (section 3.2).
NOTE :
1. Subjective - These checks rely on visual perception, touch, or experience and may vary slightly from person to person.
2. Non Subjective - These checks are either pass/fail based on predefined measurements, functions, or technical readings.
*** For criteria considered subjective, the Hybrid Systems team's decision is final and cannot be changed.
| Sl no. | Item Group | Category | Subjective / Non Subjective | Checks | Criteria |
|---|---|---|---|---|---|
| 1 | Body A/front panel | Aesthetic | Subjective | Scratch Check | 0- 2 Scratches < 10 mm on sides, any minor scratches if not visible from 2 feet distance is pass |
| Dent Check | Minor Dents < 3 mm 1-2 dents allowed | ||||
| Surface Finish Check | No repair marks allowed. | ||||
| Gaps Check | A & B 0.8mm gap allowed. | ||||
| Bend Check | max 5mm allowed at tde ends | ||||
| Damage / Crack Check | Not allowed. | ||||
| Paint peel Check | If Black on black - Pass (If not visible from 2 feet distance) | If Black on Silver - Reject | ||||
| Paint over spray Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Sticky paint Check | Not allowed. | ||||
| Paint color Check (ASIN) | Paint color should match tde listing | ||||
| Logos Check | Not allowed. | ||||
| 2 | Body B/front bezel | Aesthetic | Subjective | Scratch Check | 0- 2 Scratches < 10 mm on sides, any minor scratches if not visible from 2 feet distance is pass |
| Dent Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Surface Finish Check | Not allowed. | ||||
| Gaps Check | A & B, 1mm gap allowed. | ||||
| Bend Check | Should not be more then 5mm at the edges | ||||
| Lid Latchs/Lid Lock | Latches should properly work, If not reject | ||||
| Damage / Crack Check | Not allowed. | ||||
| Tape visible on bezel side Check | No white tape should be visible, For black tape with Display & not effecting to display funcitonality or display alignment is acceptable. | ||||
| Paint peel Check | If Black on black - Pass (If not visible from 2 feet distance) | If Black on Silver - Reject | ||||
| Paint over spray Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Sticky paint Check | Not allowed. | ||||
| Paint color Check (ASIN) | Paint color should match the listing | ||||
| Logos Check | Should aligned Properly, No damage or missing allowed. | ||||
| Bushes Check | Should aligned Properly, No Major damage or missing allowed. | ||||
| 3 | Body C/keyboard body panel | Aesthetic | Subjective | Scratch Check | 0- 2 Scratches < 10 mm, any minor scratches if not visible from 2 feet distance is pass |
| Dent Check | Minor Dents < 3 mm 1-2 dents allowed | ||||
| Surface Finish Check | No repair marks allowed. | ||||
| Gaps Check | C & D, 1mm gap allowed. | ||||
| Bend Check | Should not be more then 5mm at the edges | ||||
| Damage / Crack Check | Not allowed. | ||||
| Power button Check | Not allowed. Exceptional Case - If minor alignment, Pressing should be okay and functionality should be proper | ||||
| Paint peel Check | If Black on black - Pass (If not visible from 2 feet distance) If Black on Silver - Reject | ||||
| Paint over spray Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Sticky paint Check | Not allowed. | ||||
| Paint color Check (ASIN) | Paint color should match to ASIN image | ||||
| Logos Check | Should aligned Properly, No damage or missing allowed. | ||||
| 4 | Body D/base panel | Aesthetic | Subjective | Scratch Check | 0- 2 Scratches < 10 mm, any minor scratches if not visible from 2 feet distance is pass |
| Dent Check | Minor Dents < 3 mm 1-2 dents allowed | ||||
| Surface Finish Check | No repair marks allowed. | ||||
| Gaps Check | C & D, 1mm gap allowed. | ||||
| Bend Check | Should not be more then 5mm at the edges | ||||
| Damage / Crack Check | Not allowed. | ||||
| Paint peel Check | If Black on black - Pass (If not visible from 2 feet distance) If Black on Silver - Reject | ||||
| Paint over spray Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Sticky paint Check | Not allowed. | ||||
| Paint color Check (ASIN) | Paint color should match to ASIN image | ||||
| Unmasking | Should be done | ||||
| Bushes Check | Should aligned Properly, No Major damage or missing allowed. | ||||
| 5 | Basecover | Aesthetic | Subjective | Scratch Check | 0- 2 Scratches < 10 mm, any minor scratches if not visible from 2 feet distance is pass |
| Dent Check | Minor Dents < 3 mm 1-2 dents allowed | ||||
| Surface Finish Check | No repair marks allowed. | ||||
| Gaps Check | Locks Should be fixed properly. | ||||
| Damage / Crack Check | Not allowed. | ||||
| Paint peel Check | If Black on black - Pass (If not visible from 2 feet distance) If Black on Silver - Reject | ||||
| Paint over spray Check | If Visible from 2 feet distance Reject If not Pass | ||||
| Sticky paint Check | Not allowed. | ||||
| Paint color Check (ASIN) | Paint color should match to ASIN image | ||||
| Bushes Check | Should aligned Properly, No Major damage or missing allowed. | ||||
| 6 | Hinges | Aesthetic | Subjective | Scratch Check | If Visible from 2 feet distance Reject If not Pass |
| Hinges paint Check | No paint peel, color fade allowed | ||||
| Hinges functionality Check | * No tight (Should not affect while closing LID) | * Loose not Allowed (Should check from 8.5mm Scale) | ||||
| Caps Check | Caps should be present and must not be damage | ||||
| Hinges fitment Check | Not fitment Allowed | ||||
| Damage check | Not allowed. | ||||
| 7 | System info | Functional | Non Subjective | Configuration Check | Processor, Generation, RAM, HDD/SSD with full ERP item code should match Physicallyy. |
| 8 | CMOS battery | Functional | Non Subjective | No date and time error allowed. | |
| 9 | Touchpad | Aesthetic | Subjective | Touchpad sticker Check | No Bubbles, Major scratches, Paint issue & alignment issue allowed |
| Functional | Non Subjective | Corner to corner touch Check | Should be in working condition | ||
| Upper button Check | Should be in working condition | ||||
| Lower button Check | Should be in working condition | ||||
| Trackball Check | Tracball should present and should work | ||||
| 11 | Speaker | Functional | Non Subjective | Right speaker volume Check | Right & Left Both volume should be equal |
| Left speaker volume Check | Right & Left Both volume should be equal | ||||
| Distortion Check | No distortion allowed. | ||||
| 12 | Microphone | Functional | Non Subjective | Should work & recognize the Voice | |
| 13 | Camera | Aesthetic | Subjective | Lens Check | No Scratches allowed, No damage or missing allowed |
| Functional | Non Subjective | No foggy, Blurr, Shadow allowed. | |||
| 14 | Bluetooth | Functional | Non Subjective | Should work and devices should show | |
| 15 | Wifi | Functional | Non Subjective | Wifi signals should be okay & should work | |
| 16 | LAN | Aesthetic | Subjective | LAN physical conditon Check | No pins damaged allowed |
| Functional | Non Subjective | LAN functionality Check | Should work | ||
| 17 | Battery | Aesthetic | Subjective | Bulging Check | Not allowed |
| Latch Check | Should work Properly | ||||
| Functional | Non Subjective | Capacity Check | Health>60% (Exceptional cases are there for some models Dell 5300, L480, T470, 5410, 645 G4/640 G5, L14, X13, T495, 430 G6 | ||
| Backup Check | Battery should give 2 hours backup. | ||||
| Drop down Check | BDT report with no sudden dropout (from 15% sudden dropout is acceptable). | ||||
| Battery charge Check | * Minimum 50% should be charged. | * Charge should increase | ||||
| Cycle count | Less than 500 accepted | ||||
| Detection Check | Need to detect, If not reject | ||||
| 18 | Keyboard | Aesthetic | Subjective | Scratch Check | 0-2 minor Scratches allowed on 0-2 Keys. |
| Keys sticker Check | No adhesive issue & damage allowed | ||||
| Hard press Check | Not allowed. | ||||
| Blemishness | Minor allowed | ||||
| Keys fitment Check | Not allowed. (sliding not allowed | ||||
| Functional | Non Subjective | BackLit Check | if listing shows it should work | ||
| Languages Check | Keyboard can be of any type including US, UK etc | ||||
| Keyboard functionality Check | Should work, Key autotyping and long press, continuous press is not allowed. | ||||
| 19 | Hotkeys / Special Characters | Functional | Non Subjective | Should work | |
| 20 | Display | Functional | Non Subjective | Scratches Check | Must not be visible from 2 ft distance and should not be more than 3mm long and notmore than 1mm deep |
| Bubbles Check | Zero bubbles should be available | ||||
| Dots/dead pixels/black dots/patches Check | Black dots and pixel must be zero | ||||
| Key imprints Check | Minor imprints must not be available in off condition | ||||
| Horizontal / Vertical lines Check | Not allowed. | ||||
| Flickering Check | Not allowed. | ||||
| Sliding Check | Not allowed. | ||||
| Bleeding Check | Not allowed. | ||||
| Bluish / Yellowish Display | |||||
| Visibility from all angles Check | |||||
| Display resolution Check | |||||
| Fitment Check | Not allowed | ||||
| Overlap Check | Should not affect on display functionality or visibility should be okay. | ||||
| Paint over spray Check | Not allowed. | ||||
| Damage Check | Not allowed. | ||||
| 21 | Touch screen | Functional | Non Subjective | Must work and should be functional | Should work & auto touch not allowed |
| 22 | Drivers | Functional | Non Subjective | Display adapters Check | Must show updated without exclamation mark |
| Network adapters check | Must show updated without exclamation mark | ||||
| Audio drivers Check | Must show updated without exclamation mark | ||||
| All drivers Check | Must show updated without exclamation mark | ||||
| 23 | Windows activation | Functional | Non Subjective | Should be permanently activated. | |
| 24 | Windows version | Functional | Non Subjective | * Latest windows version should be installed | * Above 6th generation Windows 11 shoulld be installed. | |
| OS should be latest (within 6 months) | |||||
| 25 | MS office activation | Functional | Non Subjective | Should be activated. | |
| 26 | RAM | Functional | Non Subjective | Performance Check | |
| Frequency Check | Speed should be same | ||||
| Types Check | Types should be same | ||||
| 27 | SSD / HDD | Functional | Non Subjective | Health Check | Below 50% health reject |
| Bad sectors Check | More than 5 bad sector, Reject | ||||
| HDD vibration Check | Not allowed | ||||
| Partition Check | Should be allocated. | ||||
| Bitlocker Check | No Lock should be there | ||||
| 28 | LID | Functional | Non Subjective | LID sensor Check | While closing lid , it should go to sleep and must turn on while opening |
| LID Check | LID should close properly, 5mm Gap is acceptable | ||||
| 29 | DVD | Aesthetic | Subjective | DVD fitment Check | Not allowed |
| Functional | Subjective | Button Check | Should work | ||
| DVD functionality Check | Should eject. | ||||
| 30 | Ports | Aesthetic | Subjective | Dust Check | Not allowed |
| Damage Check | Not allowed | ||||
| Functional | Non Subjective | Audio port Check | * No loose connection allowed | *Should work | ||
| USB port Check | * Minimum 2 Ports should be there | * No loose connection allowed | *Should work | ||||
| C - Type port Check | * No loose connection allowed | *Should work | ||||
| Micro SD port Check | * No loose connection allowed | *Should work | ||||
| VGA port Check | * No loose connection allowed | *Should work | ||||
| DP port Check | * No loose connection allowed | *Should work | ||||
| HDMI port Check | * No loose connection allowed | *Should work | ||||
| 31 | Other checks | Functional | Non Subjective | BIOS mode | * Above 2nd gen BIOS mode should be UEFI | * Below 2nd gen BIOS mode should be Legacy |
| Late Display | Brand logo should come before 15secs | ||||
| Fan sound/Vibration | Not allowed. | ||||
| Over heating | Not allowed. | ||||
| Booting errors | Not allowed. | ||||
| NJ Application | Should be installed and serial no/BIOS sl should be there | ||||
| 32 | Adapter with Powercord | Functional | Non Subjective | Physical Condtion Check | No major Scratches, Dent's and Breakage, Body repair marks, Glue marks are allowed |
| Wattage Check | Compatible Charger(Same Brand) acceptable with same wattage as per OEM Standards | ||||
| Over heating Check | Overheating within 15 to 20 min not allowed | ||||
| Loose Contact between Powercord & Adapter Check | Not allowed. | ||||
| Functionality Check |
|
Parts Price
Battery 1200
Fan 450
Adaptors 400
Keyboard 1500
Touchpad 200
Power Cord 100
SMPS 750
SSD - 512 2500
SSD - 256 1800
Camera cable 600
Speaker 400
Wifi Dongle 100
Monitor Stand 750
VGA Cable 100
Mouse 100
BODY C TOUCHPAD (Keyboard Panel) 1500
Body D (Back Panel) 900
Camera 300
RAM 800
30 Pin DISPLAY 3000
40 Pin DISPLAY 4500
30 Pin DISPLAY CABLE 750
Hybrid Systems reserves the right to modify or update this returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
Hybrid Systems reserves the right to:
a). Refuse a return if the product does not meet the above conditions.
b). Limit the number of returns or exchanges for customers with a history of excessive returns.
c). Determine the eligibility of a product for return, replacement, or refund at its sole discretion.
If you have any questions about our returns and refunds policy, or if you need further assistance, please reach out to us:
Email: support@hybridsystems.in
Thank you for choosing Hybrid Systems. Your satisfaction is our priority, and we are here to help with any issues you may encounter.
Last Updated: July 20, 2025
